Customer Letters, 1990s-2000s

This series contains administrative records created during operation of Building #19 and its various individual stores. Included are letters written by customers, employee handbooks, event materials, committee reports, information on store closings, and sales figures. Also included are “pink sheets,” which were internal use forms filled out by staff for all products sold in the store and how they should be advertised. These forms detailed information such as the item being sold, its brand, its condition, the original price, Building #19’s price, any special product features, and signage information. The form also answered the question “why so cheap?”—telling the story of how Building #19 acquired the product (a bankruptcy, manufacturing mistake, saved from a fire, etc.).